COVID 19

Find all of the support measures specific to the: restaurant and tourism sector on this page.

Find on this page all of the: Business Support Measures

You can also download them by clicking on the following file (beware updates are made regularly do not stay on the basis of the 1st document): Support measures and contacts

• Your CCIs are there to support you in your endeavors (also think of your certified public accountant): CCI directory
• As of Monday, March 23, you can also ask all your questions and understand how to benefit from the various support measures at: 0 800 94 25 64

Deferral of social security contributions for businesses, self-employed, deferral of taxes: Steps to take

Contact your distributors whose contact information is on the invoices.

You are entitled to it if your establishment is subject to an administrative closure or if you have lost more than 50% of your turnover in March 2020 compared to March 2019 (the government changed the % on April 02, it was previously 70%).
Practical sheet set up by the CCIs: Solidarity Fund

You will be able to benefit from this aid from April 01 by making a simple declaration on the DGFIP website.

Wednesday, April 01:
You can find more information by logging on to : https://www.impots.gouv.fr/portail

Your application for assistance is then made via yourindividual (not professional) tax service space: https://cfspart.impots.gouv.fr

• Once logged into your “Individual” space, click on Secure Messaging (top right)
• In “My Exchanges” select “Write” and then “I am requesting assistance for businesses weakened by the Covid19 epidemic“.
• Then complete the application

An additional €2,000 in aid can be requested from your regional services starting April 15 (regional platforms will be open).

To benefit, contact your bank advisor and request the benefit of a state-guaranteed cash loan.
After your bank agrees and for the set-up, you will need to request from BpiFrance a:State Guaranteed Loan Certificate
Downloadable file: How to set up a Guaranteed Loan.

BpiFrance also implements various support measures: BpiFrance support measures

• Including direct loans to support cash flow: BpiFrance direct loans
  To obtain a bank loan from BPI, contact them directly on the toll-free number: 0 969 370 240 or via the contact form

For the record, French banks have made a commitment to the government to defer repayment of business loans for up to 6 months.

If you have a problem with your bank rescheduling your loans, you can refer to the : Credit Mediator.
Within 48 hours of the seizure, the mediator contacts you, verifies the admissibility of your request, and defines an action scheme with you. He/she refers the matter to the banks concerned.

Request page for: Implementation of partial unemployment

Following too much demand for connection, since March 16, the Ministry of Labor has indicated that you now have 30 days to carry out your requests for partial unemployment, with retroactive effect.

For the record, the company will be fully reimbursed by the state, for salaries up to 6,927 euros gross monthly, ie 4.5 times the SMIC.

If you have a problem with a supplier you can take it up with the : Business Ombudsman

Here are the main information on the ordinance presented in the Council of Ministers on Wednesday, March 25, 2020 and downloadable in pdf version: Ordinance-A-Valoir.

This ordinance on A-valoir (or credit note) allows you not to refund the customer immediately, but to offer him a credit note valid for 18 months.
In effect, following the obligation of containment and administrative closure of our establishments without this ordinance the customer could invoke the case of force majeure and ask you for a reimbursement of the amounts paid.
With this order you are protected if you do not refund your customer, but issue a credit note.

One condition was however required by consumer associations: if the customer has not used the credit note after 18 months, he will be able to request a refund.

• The credit may be retroactive and relate to cancellations that occurred on or after March 1, 2020.
• The amount of the credit must be equal to the full amount of the payments made under the cancelled contract.
• The minimum duration of the credit is 18 months.
• You must notify your customer by mail or email no later than thirty days after you decide to cancel the contract. If the contract was cancelled before 03/25/2020, you have thirty days after the effective date of the ordinance (i.e., April 24, 2020).
• The information must specify the amount of the credit and how long it is valid.
• During the period of validity of the credit note, the customer cannot request a refund of payments made.
• If no new contract has been entered into during the 18 months, you must proceed with the refund of all payments made or, if applicable, the balance of the remaining credit note.

The credit can be used on one or more stays according to its value (e.g. group).

• If the price of the new service differs:
  – In case of service of higher quality and price: the customer will have to pay the difference.
  – In case of service of a lower amount than the credit: the balance of the difference can be used until the end of the validity of the credit.

The majority of vacationers are understanding and you can offer them a credit note in order to preserve your cash flow and keep a connection with the customer. Moreover, as a result of the order presented above you are allowed to do so.

However, some may not understand (they too are defending their interests). Explain to them that we are all dependent on each other, you are not doing this to annoy them but to find with them a fair solution, a compromise, that can save everyone.

Prefer as much as possible the postponements with the asset, nevertheless, in this so particular context it is also necessary to be flexible and sometimes apply the rules on a case by case basis. Vacationers are our customers and if you get angry with them (former customers…) you will not see them again…

Example cancellation mail to send to vacationers: Customer mail vdg

Download: Barrier Gestures Poster
Download: Physical Distance Poster

The Ancv lowers the commission rate to 1% starting in September and for a period of 6 months. This rate will apply to the reimbursement of all Vacation Vouchers, presented for reimbursement between September 1, 2020 and February 28, 2021 inclusive.
One condition, however: to have made the connection to the Connect Vacation Vouchers (replacing the E-Vacation Vouchers). For more information, visit cheque-vacances-connect.

Elloha will soon offer this payment system. See Elloha’s webinar on Vacation Check Connect.

As of today, there are different instructions depending on the Regional Health Agencies. We invite you to contact the ARS on which you depend to find out which recommendations apply to you. List of Regional Health Agencies

ARS guidelines and recommendations:
– Auvergne Rhone-Alpes
– New Aquitaine
– Occitania

Feel free to send us your region’s recommendations in order to add to the list.